Privacy Policy

This Privacy Policy describes how KeysKraft ("us", "we", or "our") collects, uses, and protects user information when using the KeysKraft platform and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Service. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

1. Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy applies to all information collected through our Service, including information collected on our website, mobile applications, and any other services we provide.

2. Information We Collect

We collect information about you in a variety of ways. The information we may collect includes:

2.1 Personal Information

When you create an account, make a purchase, or contact us, we may collect personally identifiable information that can be used to contact or identify you, including but not limited to:

• Email address
• First name and last name
• Billing address and shipping address
• Phone number
• Date of birth (for age verification)
• Account username and password
• Payment information (processed securely through third-party processors)

2.2 Payment Information

When you make a purchase, we collect payment information necessary to process your transaction. This may include:

• Credit card number, card brand, and expiration date
• Billing address
• Payment method details

Important: We do not store your full credit card information on our servers. Payment information is processed securely through third-party payment processors (such as Stripe, PayPal, etc.) that comply with PCI DSS standards. We only store payment tokens and references necessary for transaction processing and customer support.

2.3 Transaction Information

We collect information about your transactions with us, including:

• Order history and purchase details
• Product keys purchased
• Transaction amounts and payment status
• Refund and return information
• Customer support communications

2.4 Usage Data and Technical Information

We automatically collect certain information when you access and use our Service ("Usage Data"), including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Device information (device type, device identifiers)
• Pages of our Service that you visit
• Time and date of your visit
• Time spent on pages
• Referring website addresses
• Search terms used to find our Service
• Clickstream data
• Other diagnostic and usage data

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your online activities and to help customize the Service and improve your experience. For more information about our use of cookies, see our Cookie Policy.

2.6 Information from Third Parties

We may receive information about you from third-party services, such as:

• Payment processors (transaction status, payment method)
• Authentication services (if you log in using third-party accounts)
• Analytics providers
• Marketing partners
• Social media platforms (if you interact with us on social media)

TikTok Login and Data Usage

KeysKraft uses TikTok Login to allow users to authenticate their accounts. When you log in using TikTok, we may receive basic profile information such as your username and profile picture, as permitted by TikTok.

This data is used solely for authentication and account management purposes. KeysKraft does not share TikTok user data with third parties and does not use it for advertising.

TikTok Video Upload

KeysKraft allows authenticated users to upload videos via TikTok integration. Users must explicitly authorize this feature. KeysKraft only uses the permissions necessary to upload content and does not access or modify user data beyond this scope.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

• To process and fulfill your orders
• To deliver product keys and digital products
• To manage your account and provide customer support
• To send order confirmations and delivery notifications
• To communicate with you about your orders and account
• To process refunds and handle returns

3.2 Service Improvement

• To improve our website and services
• To analyze how users interact with our Service
• To conduct research and analytics
• To develop new features and functionality
• To personalize your experience

3.3 Marketing and Communications

• To send you promotional communications (if you have opted in)
• To send you newsletters and updates about our Service
• To notify you about special offers and promotions
• To conduct marketing research and surveys

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

3.4 Legal and Security

• To comply with legal obligations
• To enforce our Terms of Service
• To protect our rights, property, and safety
• To protect the rights, property, and safety of our users and others
• To detect, prevent, and address fraud and security issues
• To respond to legal requests and court orders
• To resolve disputes

4. How We Share Your Information

We may share your information in certain situations, as described below:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (to process payments)
• Email service providers (to send transactional and marketing emails)
• Hosting and cloud storage providers
• Analytics providers (to analyze website usage)
• Customer support services
• Marketing and advertising partners
• Fraud detection and prevention services

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or use of your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government investigations). We may also disclose your information to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our Service
• Protect the personal safety of users of our Service or the public
• Protect against legal liability

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This may include statistical information about usage patterns, demographics, and trends.

5. Data Security

We implement administrative, technical, and physical security measures to help protect your personal information. These measures include:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure payment processing (PCI DSS compliance)
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You use our Service at your own risk.

If you believe your account has been compromised, please contact us immediately at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information:

• For the duration of your account's existence
• As required by law (e.g., tax records, transaction records)
• To resolve disputes and enforce our agreements
• For legitimate business purposes

When we no longer need your personal information, we will securely delete or anonymize it, except where we are required to retain it for legal purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

7.1 Access and Portability

• The right to access: You have the right to request copies of your personal data that we hold.
• The right to data portability: You have the right to request that we transfer your data to another organization or directly to you, in a structured, commonly used format.

7.2 Correction and Deletion

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we delete your personal data, under certain conditions (also known as the "right to be forgotten").

7.3 Processing Restrictions

• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

7.4 Opt-Out Rights

• Marketing communications: You can opt out of receiving marketing emails by clicking the unsubscribe link in our emails or by contacting us.
• Cookies: You can control cookies through your browser settings. See our Cookie Policy for more information.

7.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

8. GDPR Compliance (European Users)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR). We process your personal data based on the following legal bases:

• Contractual necessity: To perform our contract with you (e.g., processing orders, delivering products)
• Legal obligation: To comply with legal requirements (e.g., tax records, fraud prevention)
• Legitimate interests: For our legitimate business interests (e.g., improving our Service, security, fraud prevention)
• Consent: Where you have given us your consent (e.g., marketing communications)

You have all the rights listed in Section 7 above. If you wish to exercise these rights or have questions about our data processing practices, please contact us at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

9. CCPA Compliance (California Users)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know: You have the right to know what personal information we collect, use, disclose, and sell.
• Right to delete: You have the right to request deletion of your personal information.
• Right to opt-out: You have the right to opt-out of the sale of your personal information (we do not sell your personal information).
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us using the information provided in the "Contact Us" section below.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our servers.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we take appropriate safeguards to ensure your information is protected, including:

• Using standard contractual clauses approved by data protection authorities
• Relying on adequacy decisions by relevant authorities
• Implementing appropriate security measures

By using our Service, you consent to the transfer of your information to countries outside your country of residence.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). We use cookies for:

• Essential functions (e.g., authentication, shopping cart)
• Analytics and performance (e.g., understanding how users interact with our Service)
• Marketing and advertising (e.g., showing relevant ads)
• Preferences (e.g., language, region settings)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

This policy applies specifically to the KeysKraft platform accessible at https://keyskraft.com

For more detailed information about our use of cookies, please see our Cookie Policy.

13. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by KeysKraft. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to read the privacy policies of any third-party websites or services you visit.

Product keys purchased through our Service may require activation through third-party platforms (such as Steam, Epic Games, Origin, etc.). Your use of these platforms is subject to their respective privacy policies.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. As a result, we do not currently respond to DNT browser signals or mechanisms.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will notify you of any material changes via email and/or a prominent notice on our Service. Material changes will take effect 30 days after notification.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Security Concerns: [email protected]
• General Inquiries: Contact Us

By using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.